I disagree. I like them very much. In response to curious layman, I too had problems with a tool. I sent some picture to demonstrate the problem. I called them on the phone and they told me how to fix the problem and I did and it did. Try doing that with Masakuni, Kiku or any other tool maker you might want to use. I have been growing bonsai since 1957 and these tools work fine for me. If you grow bonsai on the level and volume with Ryan Neil I don't think you will find a better tool for the money. Just remember; really good, fancy and expensive tools wont make good bonsai if you do not have the imagination to do that. Really fancy, and expensive tools will only cost a lot more.