Glaucus
Omono
I prefer the Michael Jackson one.
Problem with Dutch shop Bonsaï Plaza
- Thread starter arbo
- Start date
I prefer the Michael Jackson one.
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It's the first seller's message which is not the way to open any discussion, please don't curve what I write. So, the seller says me he agrees me, it's not a right item, and that's all folks? Did you explain me where it is correct?
Paradox
Marine Bonsologist
Yea I'm doing something wrong, they never embed correctly for me any more
I prefer the Michael Jackson one.
Glaucus
Omono
In the first message they completely agreed with you immediately that it wasn't a Reiho. Nothing else was discussed.
Did you ask to return it and they ignored that?
What answer did you expect?
Did you ask to return it and they ignored that?
What answer did you expect?
That’s truly disappointing, but mistakes happen. If this is a reputable bonsai shop, I would accept that it was a simple mistake. It seems they agreed they made a mistake and offered a refund. Not sure what else can be done. They can’t sell you what they don’t have. All they can do is give you a choice to keep it or return it for a full refund.
Glaucus
Omono
It is not their job to open a discussion. I don't 'curve what you write'. They can't read your mind. If you want to return it, tell them.
They didn't have to give you a 25% discount. They could have refused that and told you to use the refund policy. Which probably means you pay for the return shipping( didn't read the sale conditions). And they would be 100% correct.
THEY GAVE YOU FREE MONEY FOR NOTHING.
That's not a 'curve'.
I asked the seller for explanations about the bad stamp, not about to return it.
The seller would have made the effort to search the real author, just open a discussion about that, maybe I should have been less disappointed.
Now I just receive a message telling me he doesn't refund me 100 euros, he tells me I have not well understood, just I can return the pot.
I will not want to hear anything about this shop!
RoadManDenDron
Chumono
you seem to misunderstand a lot
I don't even know how you could pull such a misunderstanding like that
Maybe he seen this thread!
I don't even know how you could pull such a misunderstanding like that
Maybe he seen this thread!
They don't refund me. I don't wish you to find a pot you really like and then you must return it because it's not the right good for the price you paid. I am sad.
They tell me it's a mistake... ok... but for me, It's the only pot I have seen on the net to go well with the tree. So, I keep the pot, but I think it would be truly better to show the pots hanko (there's none of these! why?) on selling pages of there site, then the customers would be able to see what items they really buy.
Glaucus
Omono
On a scale of 1 to 10, how well do you think opening this thread has gone for you?
So you like the pot and you think it is worth 400 euro. You just caught them in a mistake. And it is not clear what exactly you expected them to do, except acknowledge it as a mistake. Which they kinda did by agreeing with you. They just didn't literally say "we made a mistake" or apologize to you personally, or something.
Also, did you consider emailing them beforehand to ask them for a picture of the hanko? Because if you had asked for that. And they refused. And you still bought it, and then it turned out to be wrong, you'd have a much stronger argument.
Yeah, it would be nice if they also took a picture of each hanko. And take a picture of each bonsai in all 4 seasons, and have a very recent picture of the bonsai, etc etc. They have 4249 pots on their website and 4049 bonsai. So that's not always so easy. Which is why often it is best to buy in person.
And if not, you always have a return policy.
So you like the pot and you think it is worth 400 euro. You just caught them in a mistake. And it is not clear what exactly you expected them to do, except acknowledge it as a mistake. Which they kinda did by agreeing with you. They just didn't literally say "we made a mistake" or apologize to you personally, or something.
Also, did you consider emailing them beforehand to ask them for a picture of the hanko? Because if you had asked for that. And they refused. And you still bought it, and then it turned out to be wrong, you'd have a much stronger argument.
Yeah, it would be nice if they also took a picture of each hanko. And take a picture of each bonsai in all 4 seasons, and have a very recent picture of the bonsai, etc etc. They have 4249 pots on their website and 4049 bonsai. So that's not always so easy. Which is why often it is best to buy in person.
And if not, you always have a return policy.
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I have only good experiences with Maarten and his team. Anything that wasn’t completely up to my expectation has been handled in a professional manner. This happened only once though, pot had a few chips (repaired) neither of us noticed, pot wasn’t a good fit for the tree as well. This pot was retuned and a better fit acquired.
I think you are blowing this out of proportion.
I think you are blowing this out of proportion.
Really I didn't want to win something with this threat. Yes I was a bit surprised no stamps were shown, but I have chosen to trust the site, then I say now It was a wrong choise, and how it's disappointing.
Glaucus
Omono
Your posts are really confusing.
"he tells me I have not well understood, just I can return the pot."
"To be honest, the seller just offered me a refund of 100 euros, and I accept it."
"They don't refund me"
"It's the only pot I have seen on the net to go well with the tree. So, I keep the pot"
I get that maybe this changed while this thread happened.
If they did offer you a 100 euro refund, which I understand as you keeping the 400 euro pot, but getting 100 euro back, and you accepted, and then they changed their mind and went back on that offer, then I agree that's not good.
But it was an amazing offer on their part in the first place.
And like others have said, it might have to do with this thread you opened. If you had been able to make a strong case against Bonsai Plaza's customer service, that damage to them is worth way more than 100 eruo.
Honestly, you need to learn to communicate properly. I do not know what you emailed to them, I only saw their reply to you. But after many messages in this thread, I still don't know if you expected them to ID the hanko for you, to offer you a new pot very similar by Reiho, to offer you a discount, a refund, a personal apology. You say now you wanted an explanation. They gave you one in the first email. Yes, pretty sure people understand that you were disappointed that the hanko was not accurate. It should have been accurate. The question is, what happens when it was not.
"he tells me I have not well understood, just I can return the pot."
"To be honest, the seller just offered me a refund of 100 euros, and I accept it."
"They don't refund me"
"It's the only pot I have seen on the net to go well with the tree. So, I keep the pot"
I get that maybe this changed while this thread happened.
If they did offer you a 100 euro refund, which I understand as you keeping the 400 euro pot, but getting 100 euro back, and you accepted, and then they changed their mind and went back on that offer, then I agree that's not good.
But it was an amazing offer on their part in the first place.
And like others have said, it might have to do with this thread you opened. If you had been able to make a strong case against Bonsai Plaza's customer service, that damage to them is worth way more than 100 eruo.
Honestly, you need to learn to communicate properly. I do not know what you emailed to them, I only saw their reply to you. But after many messages in this thread, I still don't know if you expected them to ID the hanko for you, to offer you a new pot very similar by Reiho, to offer you a discount, a refund, a personal apology. You say now you wanted an explanation. They gave you one in the first email. Yes, pretty sure people understand that you were disappointed that the hanko was not accurate. It should have been accurate. The question is, what happens when it was not.
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Bonsai Nut
Nuttier than your average Nut
RODERLO
Mame
I just don’t see how you can be disappointed if your first reason to buy the pot was because you like the way it looks.
Not the maker you like? Okay bummer… EU has 30 day return policy, no biggy!
You like the pot, but not at that pricepoint? Again, 30 day return policy!
What is the problem? You have options to solve this issue, and you haven’t been scammed.
Not the maker you like? Okay bummer… EU has 30 day return policy, no biggy!
You like the pot, but not at that pricepoint? Again, 30 day return policy!
What is the problem? You have options to solve this issue, and you haven’t been scammed.
Bonsai Nut
Nuttier than your average Nut
The point is that @arbo purchased the pot for 400 euros because it came from a well-known and respected potter. If it were a well-made pot from an unknown potter it might sell for 100 euros (at least here in the US). So if you are selling an item where much of the value is in the provenance, you need to confirm that provenance.
With all that said, I am hoping that @arbo described his dissatisfaction, the seller confirmed that he made a mistake and offered restitution, and @arbo accepted - which is pretty much all you can hope for in these situations.
leatherback
The Treedeemer
It is not like you received a chinese mass-produced generic pot, and were promised a uniue collectabvle 200 year old pot.
You got EXACTLY the pot you wanted, because it matches what you need for your tree. The stamp is off a different, yet also mid-level Japanese tokoname.
Stop whining. Put your tree in the pot and say, thank you Bonsai Plaza for the pot that exactly meets my needs.
Then create a new account, re-register with the site and start over here.
You got EXACTLY the pot you wanted, because it matches what you need for your tree. The stamp is off a different, yet also mid-level Japanese tokoname.
Stop whining. Put your tree in the pot and say, thank you Bonsai Plaza for the pot that exactly meets my needs.
Then create a new account, re-register with the site and start over here.
They don't refund me. (they spoke first about a discount of 100 euros, it's why I said they refund me)
Well, I just needed to buy a pot which pleased me. I have found one, and only one but expensive because it was a Reiho. I bought it, trusting the site, and then, it's not a Reiho, and if I don't agree I just return it, without seen any other to look like this one. How can I explain you, from the side of a buyer, what a sad case it is?
