I just ordered 3 JWP from them, and a 4th on eBay. Never did disclose the root stock when asked
but did answer a few, not all, questions in a timely manor. I get it, running a business,
and the pandemic. They seemed to be happy to keep my characteristics desires in mind when picking the order
and was quick to link 2 other options instead of what I was inquiring about.
Actually talked the guy into sending 2 pics of general representations, but that really wasn't helpful in selection
where you cant see the graft well. So I gambled a shoot and hope...
Last 2 emails have gone unanswered, including info I had just placed the order with gratitude, and question on a particular cultivar
'Glauca' I had in my cart before I checked out, so I guess I was a bother. Did not order the 'Glauca'.
I'm the kind of person that information and communication is the very best way to gain a goal, even when talking to your doctor.
So, vague responses begat multiple emails, for customer service I would rate 3.5 out of 5 stars so far, just because I rate good information so high
and am picky about most things.
My order did qualify for a $55 choice of 2 plants, free gift, + shipping was free.
That sort of bumps them up to 4 stars, but product remains to be seen.
I will leave a product review once received (hasn't shipped yet)
but this would've been a good thread in the Vendor Experiences part of the forum.
I found this thread on a search for Conifer Kingdom Experiences.